Refund & Cancellation Policy
For: a Video Company (Operated by Jinxed Network)
Effective Date: May 15, 2025
Last Updated: May 15, 2025
Effective Date: May 15, 2025
Last Updated: May 15, 2025
At a Video Company, a service owned and operated by Jinxed Network, we strive to provide seamless and valuable experiences when connecting clients with professional video editors.
This Refund & Cancellation Policy outlines the conditions under which customers may request cancellations or refunds for our editor matchmaking and content services.
1. Cancellation Policy
- You may request a cancellation within 24 hours of your initial purchase only if no editor profiles have been shared yet.
- Once we begin the curation process and share even one profile, the cancellation window closes, and the refund policy below applies instead.
- Cancellations after the 24-hour window are not permitted unless under exceptional circumstances.
2. Refund Policy
We offer a partial refund under the following specific condition:
If you are completely dissatisfied with all 3 editor profiles shared with you, and none of them meet your basic requirements or expectations, you may request a 50% refund of the amount paid.
To qualify:
- You must clearly communicate your dissatisfaction within 3 business days of receiving the final profile.
- You must provide feedback on why the shared profiles were not suitable.
- We reserve the right to evaluate the validity of the claim before approving a refund.
⚠️ Please Note:
- If you have selected or engaged with one of the profiles, you are no longer eligible for a refund.
- Refunds will be processed within 7–10 business days after approval.
- All other service packages (e.g. content creation, editing services) are non-refundable once the work has begun.
3. Replacements & Adjustments
If the shared profiles are not ideal but you're open to alternatives, we’re happy to curate additional profiles or revise the brief once, based on updated feedback — before initiating a refund discussion.
4. How to Request a Refund or Cancellation
To request a refund or cancellation, please email:
- Your name
- Invoice ID or order reference
- Reason for cancellation or refund
- Any supporting details
5. 📍 Contact Details
Jinxed Network
National Insurance Building, No 27
AK Nayak Marg, Azad Maidan
Fort, Mumbai – 400001, Maharashtra, India
📞 +91-9326347520
📧 support@jinxednetwork.com
National Insurance Building, No 27
AK Nayak Marg, Azad Maidan
Fort, Mumbai – 400001, Maharashtra, India
📞 +91-9326347520
📧 support@jinxednetwork.com
What “Jinxed” Means to Us
The name “Jinxed” comes from that moment when two people say the same thing at the same time.
That’s the kind of alignment we look for — with our clients, collaborators, and community.
When you share the same values, the same vision, the same fire to build cool, meaningful things — it just clicks.
Who We Build With
We're a collective of designers, editors, strategists, developers, and thinkers who care.
We collaborate with creators, founders, and agency owners across industries — helping them bring ideas to life through:
Design
Tech
Content
Video
Strategy